Frequently Asked Questions
ORDERS
How do I check the status of my orders?
Go to the my Orders Section of your account to check the status of your order. If your order is "processing" that means we have received and have begun preparing your order. For pickup orders, order status will change to "ready for pickup" after your order has been picked and is ready for you to pick up at the store. For shipping orders, the order status will change to "shipped" when it has left our warehouse facility.
Can I add or modify my order?
To maintain accuracy and efficiency in our order process, we can't alter any orders after they have been placed. If you would like to add to or modify your order, please contact our Customer Solutions team to cancel the order and reorder exactly what you need.
How do I cancel my order?
Please contact our Customer Solutions team immediately if you would like to cancel an order. We can cancel an order up until it has shipped.
Do you accept the orders over the phone?
To protect your personal information, we require all orders to be placed online through our secure server and can't accept orders via phone. Our Customer Solutions team would be happy to walk you through the checkout process or answer any questions you may have!
I need to receive my order by creation date. How can I make sure it's in stock?
We ship in-stock orders within one to two business days. Occasionally an item will be temporarily out of stock, causing delays in shipping. If you have a time constraint on your order, you can contact our Customer Solutions team before placing the order. We'll be happy to check item availability for you. If there are any delays, you'll receive an email within 24 hours of placing your order.
How do I get a quote for the items I'm buying?
You can request a free quote on our quotes page. You'll receive your quote within one business day. If you don't receive your quote in one business day, please contact our Customer Solutions team.
RETURNS
What is your returns policy?
Please Click Here to read about our Returns Policy.
How do I return an item that was shipped to me?
1. Go to the "Orders History" section of your account.
2. Find the order you want to return an item from and click on "Details".
3. Select the product(s) you want to return by checking the box next to its name(s).
4. Indicate the quantity of the product(s) you wish to return (if applicable).
5. (Optional) in the "Merchandise return" section, provide an explanation for the return, which can help the shop team better understand the reason for the request.
6. Click on "Request a return".
By following these simple steps, the customer can initiate the return process quickly and easily.
2. Find the order you want to return an item from and click on "Details".
3. Select the product(s) you want to return by checking the box next to its name(s).
4. Indicate the quantity of the product(s) you wish to return (if applicable).
5. (Optional) in the "Merchandise return" section, provide an explanation for the return, which can help the shop team better understand the reason for the request.
6. Click on "Request a return".
By following these simple steps, the customer can initiate the return process quickly and easily.
In which events, I will not be able to return my product?
There are certain events you will not be able to return the product or get a refund, fall under the below circumstances:
1. In case of you file the refund claim after (15) days passed from the delivery date.
2. If the product was Used, Damaged or Not as in the same condition as the delivery condition.
3. Consumed, Used, or Installed products.
4. Manipulated and modified products or serial number has been erased.
5. Products without price tags, labels, original packing, or any missing accessories.
6. Fragile products or intended to be used for cleaning purposes.
1. In case of you file the refund claim after (15) days passed from the delivery date.
2. If the product was Used, Damaged or Not as in the same condition as the delivery condition.
3. Consumed, Used, or Installed products.
4. Manipulated and modified products or serial number has been erased.
5. Products without price tags, labels, original packing, or any missing accessories.
6. Fragile products or intended to be used for cleaning purposes.
I have changed my mind and no longer want the item I purchased, How can I return it?
Sure, you can return the product you no longer need. We understand our customer's rights to get the exact desired product in addition to changing their minds in this concern. In this case, all you have to do, contact our Customer Solutions Team immediately if you would like to cancel an order.
In the event, you have already received the product you can return it within (14) days from the delivery date subject to the terms of Return Conditions.
In the event, you have already received the product you can return it within (14) days from the delivery date subject to the terms of Return Conditions.
The item I received is different from what I expected or defective, how can I get a refund?
If the item is defective or not as described, you are eligible for a full refund. Please report the issue within 14 days of receiving the item. Our Customer Solutions Team will assist you in processing your refund quickly and efficiently.
The item I returned was used correctly, how can I get my money back?
Once we receive the returned item and confirm that it has been used correctly and matches the reason for return, we will initiate a refund to your original payment method. This process may take 5-10 business days. Our Customer Solutions Team is happy to help ensure this process runs smoothly for you.
