The Policies
Orders Policies
Canceling or Modifying an Order
Once your order is placed, we cannot guarantee that it can be modified or canceled. Please contact us immediately if you'd like to cancel it. For changes, contact the Customer Solutions Team. We reserve the right to cancel any order.
Order Communication
We communicate all order updates via email. Make sure to use a valid email during checkout. For inquiries, contact our Customer Solutions Team via email, chat, or phone.
Online Security
All orders go through a security check. Some may require verification before processing. If needed, we’ll contact you via email for more info.
Price Changes and Updates
Prices may change without notice. In case of a pricing error, we may adjust or cancel the order at our discretion, offering a refund if applicable.
Order Cancellation by mkayn
We reserve the right to cancel orders, refunds, or shipments without notice for violations of policy, fraud, or misuse.
Resolution of Disputes
- Contact Customer Support: Reach out for help with any issue. Contact our Customer Solutions Team.
- Refer to Saudi E-commerce Laws: If needed, we’ll escalate to local legal regulations and cooperate fully.
- Timely Resolution: We aim to resolve issues promptly, but complex cases may take longer. You'll be updated throughout the process.
- Confidentiality: We treat all dispute-related info confidentially, per our Privacy Policy.
Product Policies
Warranty Policy
1. Warranty Coverage
All new products come with a minimum 2-year warranty unless stated otherwise. Warranty for used products depends on the seller and is shown on the product page.
2. Warranty Duration
Warranty for new items is 2 years from purchase. Used product warranties vary and are shown in the product description.
3. Warranty Info
Each product’s warranty info (duration & coverage) is listed on the product page so you can make informed decisions.
4. Claims and Support
For warranty issues, contact our Customer Solutions Team with your order details. We'll work with the seller to resolve the matter.
Warranty policies are subject to seller terms. Please review the product page for full details.
Generic/Unbranded Items
Some affordable items are generic and sourced from multiple vendors. Minor differences may exist but use remains the same. Contact Customer Solutions Team if you face any issue.
Sales and Coupon Code Policy
We offer the best prices on our site. Occasionally we provide extra discounts via codes. Codes have expiration dates and cannot be combined or used on already discounted items.
Pricing Policy
Prices can change anytime. Orders will be honored at the price shown during checkout. If an error occurs, we may cancel the order and notify you.
Shipping Policies
Address Change / Reconsignments
If your order is processed and the shipping address needs changing, carriers may charge a reconsignment fee. We'll contact you to confirm the fee. If not confirmed, we’ll use the original address.
Failed deliveries may incur redelivery and reconsignment fees.
Damaged / Missing Items
If an item or packaging is damaged or missing, do the following:
- Note damage on the delivery proof before signing
- Keep your copy of the proof of delivery
- Contact us within 1 business day
- Keep damaged materials for inspection
- Take photos of the damage
Signing a clean receipt without noting damage may void your right to claim compensation.
Delivery Time
1. Delivery Timeframe
We aim to deliver orders within 2–7 business days.
2. Possible Delays
Delays may occur in remote areas, but we strive to deliver as promised.
3. Tracking and Updates
You’ll receive tracking once the item ships. Use it to check status and estimated delivery date.
4. Customer Support
If you have questions, contact our team for assistance regarding your shipment.
We work with trusted partners to ensure fast and reliable deliveries.
Our shipping policy is designed to ensure that your orders are delivered promptly and efficiently. We work closely with our shipping partners to minimize any potential delays and provide a seamless shopping experience. We appreciate your understanding in cases where external factors may cause slight deviations from the estimated delivery time frame.
